OBAFEMI Ayodeji Olanrewaju1, NWOKAH N. Gladson2
1, 2 Department of Marketing, Faculty of Administration and Management,
Rivers State University Nkpolu- Oroworukwo, Port Harcourt, Nigeria.
Corresponding emails: ayodeji.obafemi@ust.edu.ng; wokah.gladson@ust.edu.ng
Abstract
This study examined the correlation between e-payment and delivery performance of shipping firms in Nigeria’s eastern zone. The study was premised on transaction cost theory. E-payment was the predictor variable of the study, while delivery performance, measured as order lead time and delivery reliability was the criterion variable. The study, whose population comprised 60 shipping firms, adopted a correlational research design. Questionnaires was used to collect primary data from branch, operations, administrative and procurement managers of each firm. This brought the number of respondents in the study to 240. However, responses generated from 221 responses was used for the analysis. The hypotheses formulated for the study were analyzed using Pearson Product Moment Correlation; and was aided by the Statistics Package for Social Sciences (SPSS) version 21. The results showed that e-payment positively and significantly relates to delivery performance of shipping firms in Nigeria. Thus, the study concluded that e-payment enhance delivery performance of shipping firms in Nigeria; and recommends that shipping firms in Nigeria’s eastern zone should adopt e-payment in their transactions with vendors.
Keyword: delivery performance, delivery reliability, e-payment, order lead time.