PERI-OKONNY Bomni Joy
Department of Marketing, Faculty of Administration and Management
Rivers State University Nkpolu-Oroworukwo, Port Harcourt
joy.peri-okonny@ust.edu.ng
IKEGWURU Mac-Kingsley
Department of Logistics and Supply Chain Management, Faculty of Administration and Management
Rivers State University Nkpolu-Oroworukwo, Port Harcourt
ikegwuru.mac-kingsley@ust.edu.ng
Abstract
The study investigated the relationship between joint knowledge creation and delivery efficiency of bottled water production companies in Rivers State. The study adopted an explanatory research design with a correlational method of investigation. The study population comprised 10 bottled water production companies in Rivers State. The researcher adopted a census method and administered 3 copies of questionnaire to supply chain, operations, procurement, and logistics/distribution managers from each of the 10 bottled water companies as sources of primary data collection. Pearson Product Moment Correlation was used to test the hypotheses with the aid of the Statistical Packages for Social Science, version 25.0. The study revealed positive and statistically significant correlation between joint knowledge creation and measures of delivery efficiency (on-time-delivery, order accuracy and flexibility). Based on the findings, the study concluded that joint knowledge creation has significant positive correlation with delivery efficiency of bottled water production companies in Rivers State, and recommends that bottled water production companies in Rivers State should leverage joint knowledge creation with their supply chain actors to enhance delivery efficiency.
Keywords: Delivery efficiency, flexibility, joint knowledge creation, on-time-delivery, order accuracy.