OMUNAKWE Priscilla Obunwo1
WOGBOROMA Henry2
DEEMUA Victoria Barisuka3
1, 2, 3Department of Office and Information Management
Faculty of Administration and management
Rivers State University
Abstract
This study examined the relationship between workplace civility and employee performance of oil and gas Firms in Rivers State. This hypotheses testing study adopted the explanatory research design, using a cross sectional approach. The study population comprised 221 employees of 17 operational oil and gas firms in Rivers State. 17 functional and operational oil and gas firms in Rivers State. Primary data was collected using a structured questionnaire whose validity and reliability were determined by experts in measurement and evaluation and the Cronbach Alpha test respectively. The Spearman Rank Order of Correlation served as test statistic. The Statistical Package for Social Science (SPSS) version 23.00 facilitated the test of hypotheses. The results of test of hypotheses showed that workplace civility has positive and statistically significant relationship with employee performance. Thus, the study concludes that workplace civility predicts employee performance and recommends that oil and gas firms in Rivers State that seek improved employee performance should implement a formal recognition programme that celebrates employees’ efforts; institute process to facilitate active listening and provide regular constructive feedbacks to elicit positive reinforcement from employees.
Keywords: Active listening, complementary communication, contribution appreciation, employee performance, improved service delivery, task accomplishment, workplace civility.